Help Center
FAQ
Quick answers for global learners: schedules, levels, certificates, refunds, and accessibility. Use the disclosure rows below.
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Are courses available worldwide?
Yes. Most programs run online with explicit timezone labels. In-person options clearly list the city and venue notes.
Do you offer completion certificates?
Yes, for selected courses. If a certificate is included, it’s described in the course outcomes. Digital certificates are delivered to the email used for enrollment.
What’s the refund policy?
Refund rules can vary by course format and start date. If you’re unsure, message us before your first session so we can review your specific schedule and options.
How do I choose the right level?
Review the stated outcomes and prerequisites. If you’re between levels, choose “All Levels” or submit a short note about your experience—our team can advise.
What equipment do I need for online classes?
A stable connection, headphones, and a camera (laptop or phone) are enough. If you can, add a small lamp facing you and keep the background quiet for partner work.
Are sessions recorded?
Some sessions may be recorded for enrolled learners, depending on the course. Recording policies are communicated before the course begins and can be opt-out where applicable.
Can I switch schedules or cohorts?
If space allows, yes. Reach out as early as possible so we can confirm availability and ensure continuity in partner exercises.
Is the experience suitable for non-native English speakers?
Yes. Many exercises are physical, practical, and repeatable. If you want, you can tell us your comfort level and we’ll recommend a pace and class format that fits.
Still have a question?
Send a message and we’ll respond. No account needed.
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